EVP, Medicare & Chief Innovation & Experience Officer, GuideWell

Camille Harrison is Executive Vice President, Medicare and Chief Innovation and Experience Officer. In addition to overseeing the enterprise’s Medicare company, she is responsible for GuideWell Innovation and leads GuideWell and Florida Blue’s Customer Experience and Digital efforts.

Harrison provides overall leadership for Florida Blue Medicare, including positioning and managing the performance of this business segment. She is leading the implementation of a new digital operating model which will enable at-scale digital transformation. Additionally, Harrison leads efforts to establish enterprise-wide metrics and analysis to better understand customer loyalty and develop a common approach for executing work across the organization. Within GuideWell Innovation, she plays a critical role in addressing important company challenges by identifying and delivering strategic, innovative solutions that help the enterprise better serve its members and communities.

Harrison also co-leads the customer and community workstream of the Equity Alliance, an enterprise-wide initiative focused on addressing systemic racism and health disparities for Black Americans.

She has held a series of progressively responsible roles since joining the enterprise in 2011. Prior to her current role, Harrison served as Senior Vice President and Chief Operating Officer for GuideWell Commercial Markets and GuideWell Innovation. She previously also held roles as Senior Vice President, Chief Customer Officer; Senior Vice President, Chief Customer Experience Officer; Group Vice President, Service and Business Process Management; and Chief of Staff to the Chairman and CEO.

Before joining GuideWell and Florida Blue, Harrison was Chief of Staff to the Chairman and CEO at Blue Cross and Blue Shield of Minnesota. She also held a number of leadership positions at Horizon-Blue Cross Blue Shield of New Jersey. Harrison has more than 27 years of health care industry experience with a background in customer service, claims operations and general business operations, including government programs and client relations.

She serves on the boards of Pager, Triple-S Management Corporation, and WebTPA. Harrison also represents Florida Blue as a corporate member of the Florida Blue Foundation, the United Way’s Tocqueville Society, and the American Heart Association’s First Coast Executive Leadership Cabinet. She previously served as the Chair of the Florida Blue Foundation and on the boards at GuideWell Source, The Early Learning Coalition of Duval County, and Incepture. Harrison was also the co-chair of the 2018-2019 Go Red for Women Executive Leadership Cabinet.

Harrison holds a Bachelor of Science degree in business education from Montclair State University in New Jersey and completed the Advanced Management Program from the University of Chicago Booth School of Business.